General terms and conditions of sale

Preamble

These General Terms and Conditions of Sale (hereinafter referred to as "T&Cs") apply to any purchase on this website www.cremocompany.com (hereinafter referred to as "the Site") by the Customer as defined in the article Definitions from the company Wilkinson Sword Ltd., whose registered office is located Sword House, Totteridge Road, High Wycombe, Bucks, HP13 6DG, and registered under the number 00029311 (hereinafter "the Seller").

These T&Cs are intended to govern the Order and Delivery of Products ordered by Customers from the Seller via the Site. They can be accessed and printed at any time via a hypertext link available at the bottom of the page.

Purchases are also conditioned on acceptance of and compliance with our Terms and Conditions of Use and Privacy Policy.

Definitions

The terms used below have the following meanings in these T&Cs:

"Customer" means the person who purchases, who guarantees that he or she is a consumer as defined by applicable law. As such, it is expressly provided that the Customer is a natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity.

"Order": refers to the purchase of Products by a Customer on the Site.

"Account": refers to the space dedicated to the Customer associated with all the data provided by the Customer, hosted on the Website. Access to the Account is through the Customer's Credentials.

"Credentials": refers to the email address (e-mail) or the identifier chosen during registration and the password chosen by the Customer, necessary to access his/her Account on the Site.

"Delivery": refers to the first presentation of the Products ordered by the Customer to the delivery address indicated at the time of the Order.

"Products": refers to all the Products marketed by the Seller on the Site.

"Territory": means United Kingdom.

Object

These T&Cs govern the sale of products and in particular premium grooming products such as body washes, shaving, Eau De Toilette and hair styling products. Our items are known for their quality and effective results, featuring unique scents and formulations to enhance your daily grooming routine.

Our Products are available within the limit of stocks displayed on the Site.

Acceptance of the Terms and Conditions

The Customer undertakes to carefully read these T&Cs and expressly accept them before paying for an Order for Products placed on the Site. The Customer is invited to download, print the T&Cs and keep a copy of them.

The Seller advises the Customer to read the T&Cs for each new Order, the latest version of the said T&Cs applying to any new Product Order.

By clicking on the "Add to cart" button to place the Order and then on the "Checkout" and “Pay Now” button to confirm said Order, the Customer acknowledges that he has read, understood and accepted the General Terms and Conditions without limitation or condition.

How to create an account

Any Customer has the right to create an account. The creation of an account on the Site is free of charge.

For the purposes of opening their Account, the Customer must:

·         Enter their first and last name;

·         Indicate their e-mail address;

·         Choose a password.

Any incomplete registration will not be validated, which the Customer acknowledges and accepts.

The information that the Customer provides to the Seller during registration must be complete, accurate, up-to-date, sincere and not misleading. The Seller reserves the right to ask the Customer to confirm, by any appropriate means, its identity, eligibility and the information provided.

Customers are informed and accept that the information entered for the purpose of creating or updating their Account is proof of their identity. The information entered by Customers is binding on them as soon as it is validated.

The Customer undertakes to update this information in its Account without delay in the event of changes, so that it always corresponds to the above-mentioned criteria.

A Customer's registration automatically results in the opening of an Account in their name from which they can track their Orders and return requests and update their personal information.

The e-mail address, or the identifier indicated during registration and the password constitute the Customer's Credentials.

Customers may access their Account at any time after having identified themselves using their Credentials.

The Customer may log in to their Account in order to change the password. It is recommended that the Customer change their password regularly.

The Seller undertakes to securely store all contractual elements whose retention is required by the law or regulations in force.

Credential Management

The Customer will be solely responsible for the use of his/her Credentials or for actions taken through his/her Account.

In the event that the Customer discloses or uses its Credentials in a manner contrary to their intended purpose, the Seller may terminate access to the Account without notice or compensation.

Under no circumstances shall the Seller be held liable in the event of usurpation of the identity of a Customer. Any access and action carried out from a Customer's Account will be presumed to be carried out by the Customer, insofar as the Seller is not obliged and does not have the technical means to ensure the identity of the persons having access to the Account.

Any loss, misappropriation, or unauthorized use of a Customer's Credentials and their consequences are the sole responsibility of the Customer, who is required to notify the Seller, without delay, by contacting customer service.

Unsubscribe

The Customer may close their Account at any time by contacting customer service.

The Seller will deactivate the Account as soon as possible and will send the Customer an email confirming the closure.

How to Order a Product on the Site

Product Orders are placed directly on the Site. To place an Order, the Customer must follow the steps described below.

The Customer must select the Product(s) of his/her choice by clicking on the Product(s) concerned and choosing the desired quantities. Once the Product has been selected, the Product is placed in the Customer's shopping cart. The Customer can then add as many Products to the basket as he/she wishes.

Once the Products have been selected and placed in their shopping cart, the Customer must click on the shopping cart and verify that the content of their Order is correct (including the quantity, characteristics and references of the Products ordered, the billing address, the means of payment and the price) before validating its contents.

Once the Customer has validated the contents of the basket and has identified/registered, an online form will be displayed to him/her, automatically completed and summarizing the price, applicable taxes and Delivery costs.

The Customer may then proceed to pay for the Products according to the chosen means of payment, by following the instructions on the Site and provide all the information necessary for the invoicing and Delivery of the Products.

Orders placed must include all the information necessary for the proper processing of the Order.

Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Customer's Order.

A copy of the acknowledgement of receipt of the Order is automatically sent to the Customer by e-mail, provided that the e-mail address provided through the registration form is correct.

During the Order process, the Customer will be required to enter the information necessary for invoicing (the sign (*) will indicate the required fields that must be filled in for the Customer's Order to be processed by the Seller).

In particular, the Customer must clearly indicate all the information relating to the Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address. The Customer must also specify the payment method chosen.

Neither the purchase order that the Customer draws up online, nor the acknowledgement of receipt of the Order that the Seller sends to the Customer by e-mail constitute an invoice. Regardless of the Order or payment method used, the Customer can request a VAT invoice by contacting customer service.

The date of the Order is the date on which the Seller acknowledges receipt of the Order online. The deadlines indicated on the Site only begin to run from this date.

Subscriptions

We offer various product Subscriptions (each, “Subscriptions”) to both Members and Visitors (defined below), including monthly, bi-monthly (every other month), and quarterly recurring Subscriptions (“Recurring Subscriptions”), and prepaid gift Subscriptions for a set duration of either three (3) shipments over the course of six (6) months or six (6) shipments over the course of twelve (12) months (“Gift Subscriptions”). The products included in a Subscription, and the purchase price of Subscriptions, are listed on the Site and may be modified by us from time to time without notice to you.

“Visitors,” as the term implies, are people who do not register for membership with us, but may visit the Site to view all publicly accessible content, and to purchase products and Subscriptions without registering as Members. “Members” are people who choose to register with us in order to view all publicly accessible Content on the Site, purchase products and Subscriptions, manage their Subscriptions online, and take advantage of other promotions and offerings that we may provide to Members in our sole discretion.  Members are required to register with us and create a username and password (“Login Credentials”).  We are under no obligation to accept any individual as a Member and may accept or reject any registration in our sole and complete discretion.

RECURRING SUBSCRIPTIONS

When you purchase a Recurring Subscription, you will be asked to select deliveries on a monthly basis, bi-monthly basis (every other month), or quarterly basis (every three months, though not necessarily totaling four deliveries per calendar year, because your Subscription may not follow a calendar-quarter schedule, and, therefore, the term “quarterly” as used herein does not refer to calendar quarters). Recurring Subscriptions commence on the date that you submit your first purchase order, and deliveries shall be made every month, every other month, or every three months, on approximately the same day of the month in which you submit such order.

Recurring Subscriptions are automatically renewed on a monthly, bi-monthly (every other month), or quarterly basis, as applicable.

By purchasing a Recurring Subscription, you agree and acknowledge that your Subscription has an initial and recurring payment charge at the then-current Subscription rate, you agree that we may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide notice to us that you wish to cancel your Subscription or to change your payment method. You further accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by us after the expiration date of your payment card.

Members may cancel their Recurring Subscriptions at any time by logging into their accounts and following the cancellation procedures, or by emailing us at help@cremocompany.com. Visitors may cancel their Recurring Subscriptions at any time by emailing us at help@cremocompany.com .

We reserve the right to change or discontinue Recurring Subscriptions at our discretion. We may make these changes at any time, with or without notice. Your continued participation in a Recurring Subscription will constitute your acceptance of this Agreement including the automatic renewal provisions above.

Delivery         

Standard delivery time is estimated between 2 and 4 business days.

Wisit our Help Centre for more information.

Returns and cancellations

You have a right to withdraw from this contract within 14 days without giving any reason, with the exception of what is said below. If you wish to exercise your right of withdrawal, you must notify us within 14 days of receipt of the ordered product (the “Withdrawal period”).

Note that some Products are not covered by the right of withdrawal. For example, the right of withdrawal does not apply to goods that have been unsealed such as our cosmetic product or opened such as our shaver packs. Our customer service will explain to you the conditions depending on the purchased Product.

If you wish to exercise your right of withdrawal, you must send an unequivocal message to help@wilkinsonsword.com[DP3] , before the Withdrawal period has expired. For smooth handling, the message should include your name, address, order number, order date, email address and, what Products you withdraw if the order contains multiple products.

You shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The shipping address will be confirmed by our Customer Service. Unless otherwise expressly stated in connection with your order, you must also pay the cost of return shipping.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Billing/Payment Terms

The Seller remains the owner of the Products delivered until they have been fully paid for by the Customer.

The Customer may pay for its Products online on the Website using the means proposed by the Seller, i.e. by: credit/debit card, Paypal, Shoppay, Googlepay and similar.

The Customer guarantees to the Seller that it has all the required authorisations to use the chosen payment method.

The Seller will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the Site. In this respect, it is specified that all payment information provided on the Site is transmitted to the payment service provider selected by the Customer, it is not processed on the Site.

Price

The applicable price is the one indicated on the Site on the date on which the Order is placed by the Customer.

For all Products, the Customer will find on the Site prices displayed in Euros All Taxes Included, as well as the applicable Delivery costs (excluding packaging and gifts, depending on the Delivery address and the carrier or mode of transport chosen).

The prices indicated on the Site may change at any time. They can also be changed in case of special offers or sales.

Packaging

The Products will be packaged in accordance with the applicable transport standards, in order to guarantee maximum protection for the Products during Delivery.

Legal warranties: non-conformity and latent defects

The Seller is responsible for compliance and latent defects. Any complaint to this effect may be sent by post to the following address: Wilkinson Sword Ltd., Consumer Complaints, Sword House, Totteridge Road, High Wycombe, Bucks, HP13 6DG.

The Seller is liable for any lack of conformity of the goods with the Site description and for hidden defects in the goods sold.

Procedure

Following the Seller's information of the Customer's desire to exercise one of the above-mentioned legal guarantees, the Seller's Customer Service will acknowledge receipt of the Customer's request and indicate the procedure to be followed.

Responsibilities

The Seller may not be held liable under any circumstances in the event of non-performance or poor performance of the contractual obligations attributable to the Customer, in particular when entering his Order.

The Seller's liability may in no case exceed the amount of the Order.

It is also specified that the Seller does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes any liability for the information published therein. Links to third-party websites are provided for informational purposes only and no guarantee is provided as to their content.

Force majeure

The Seller's liability cannot be implemented if the non-performance or delay in the performance of one of its obligations described in these T&Cs results from a case of force majeure as defined by the case law of the competent courts and tribunals.

Force majeure exists in contractual matters when an event beyond the control of the Seller, which could not reasonably have been foreseen at the time the contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the Seller from performing its obligation.

If the force majeure event is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the force majeure event is definitive, the contract is terminated by operation of law and the parties are released from their obligations.

In the event of the occurrence of any of the above-mentioned events, the Seller will endeavor to inform the Customer as soon as possible.

Protection of personal data

Please read our Privacy Policy.

Intellectual property

Please refer to the article on intellectual property available in our Terms of Use.

Jurisdiction and applicable law

The T&Cs shall be governed by and construed in accordance with the laws of the country of the publisher indicated in the Legal Notice. The courts of any such country shall have exclusive jurisdiction over any claim arising out of or relating to a visit to the Site.

The European Online Dispute Resolution Platform ec.europa.eu/consumers/odr/ provides information on alternative dispute resolution that may be of interest in the event of a dispute that cannot be resolved between the parties.

Entire Agreement

This Agreement constitutes the entire agreement between the parties as to its subject matter. All provisions that by their nature should survive the termination of this Agreement shall survive the termination of this Agreement, including, without limitation, the rights and licenses granted by you hereunder, indemnities, releases, exclusions of liability, limitations of liability, choice of law provisions, freedom of class action and jury trials. Any waiver or promise not to enforce any right under this Agreement shall be enforceable unless there is written evidence signed by the party making such waiver or promise.

Changes

The Seller may, at any time, make changes to the T&Cs and other terms and conditions of the contract, at its sole discretion, by updating these T&Cs on this website and indicating the date of entry into force of the new version of the T&Cs. The "Last updated" date at the bottom of these T&Cs will indicate when the last changes were made.

Contact us

For general questions, please refer to the Contact Us section of the Site or write to the email address available in the Legal Mentions.

Accessibility Statement

If you use assistive technology and the format of these T&Cs interferes with your ability to access information, please contact us so that we can respond in the most helpful way for you. Please indicate the preferred format in which you would like to receive the document and your contact information.

Last updated

Our T&Cs were last updated on 30/06/2025