Delivery & Returns

Where do you ship?

Orders will only be shipped within the UK. Please note, we are unable to deliver to PO Boxes.

How much is shipping?

We offer free shipping on orders over £30 on cremocompany.com. For orders less than £30, the shipping charge is £2.50.

Can I change or cancel my order?

You can view all your orders from your account. But once you submit an order, it’s already in the works and cannot be changed or cancelled. Please contact us if you don’t have an account or have questions.

When will I receive my order?

We aim to ship all orders within two (2) working days of receipt. From dispatch, please allow around 3–5 working days for standard delivery.

For expedited orders, we aim to ship on the same day with delivery the following day. Please note the cut-off time is 11:00 am. Any order placed after 11:00 am will be dispatched the following working day. Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

You can track your order from your account anytime or if you have any questions contact us by clicking on the Help Widget at the bottom left of the page.

Do you take returns?

Sadly, not at this time. However, if you’re unsatisfied for any reason, please contact us within 30 days and we’ll see how we can help.